Informativa sulle spedizioni
Shipping & Tracking Policy — TS Jewels
TRACKING INFORMATION
Tracking numbers may take up to 5 business days to be provided to you after your order has been confirmed and processed.
DELIVERY GUARANTEE
YOUR ORDER IS PROTECTED.
In the unlikely event that there is an issue with the delivery of your order, we will arrange a replacement shipment whenever applicable.
If your order is confirmed as lost in transit, or has not been delivered within 90 days after payment confirmation, you may be eligible for a refund of the amount paid for the affected order.
For any delivery-related issue, please contact our customer support team at:
SHIPPING POLICY
All products available on the TS Jewels website are imported and shipped directly from our international suppliers and fulfilment partners located in different countries.
Once your payment has been successfully approved, your order will enter our processing stage. Orders may take up to 5 business days to be processed and dispatched. This period includes order verification, product preparation, packaging and shipment processing.
Our estimated delivery time is generally 6–7 business days for deliveries to the United Kingdom. Delivery times are estimates and may occasionally vary due to circumstances outside our control, including carrier delays, customs procedures, weather conditions, public holidays, operational disruptions or other unforeseen circumstances.
Once your order has been dispatched, you will receive tracking information by email. Please allow some time for the tracking information to become active in the carrier's system.
All orders are shipped with a tracking number whenever available, allowing you to monitor the progress of your shipment from dispatch until delivery.
MULTIPLE PRODUCTS
If your order contains two or more products, your items may be shipped separately depending on stock availability and fulfilment location.
In this case, you may receive a separate tracking number for each shipment.
CUSTOMS & IMPORT DUTIES
As our products may be shipped internationally, certain orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country and applicable local regulations.
Any customs-related charges, if applicable, are determined by the relevant authorities and may vary depending on the destination and the nature of the shipment.
If you are contacted regarding any customs or delivery-related issue, please contact our support team as soon as possible so we can assist you.
Email: support@tsjewels.co.uk
TRACKING YOUR ORDER
If the tracking service on our website is temporarily unavailable, you may also use the tracking information provided by the carrier handling your shipment.
Tracking updates may take some time to appear, particularly during the first few days after dispatch or while the parcel is being transferred between international logistics facilities.
RESHIPMENTS
Please make sure that your shipping information is complete and accurate when placing your order.
TS Jewels cannot be held responsible for delivery issues caused by an incorrect, incomplete or insufficient delivery address provided by the customer.
Incorrect Address
Orders sent to an incorrect address provided by the customer may only be reshipped if the original package is returned to us or the delivery is refused by the recipient.
Change of Address
If you move after placing your order, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Lost or Damaged Shipments
If your tracking information indicates that your parcel has been lost, stolen, significantly damaged, or otherwise prevented from being delivered, please contact our support team.
We will review the shipment status and, where applicable, arrange a replacement shipment.
To request a reshipment, please contact:
A replacement shipment will only be processed after the correct delivery address has been confirmed.
Please note that, once a replacement has been dispatched, the delivery period starts again and a new tracking number will be provided.
CUSTOMER SUPPORT
If you have any questions regarding your order, shipping, tracking or delivery, our support team is available to assist you.
TS Jewels Customer Support
Email: support@tsjewels.co.uk
We are committed to providing a secure, transparent and reliable shopping experience.
