TS JEWELS OFICIAL — RETURN & REFUND POLICY

Returns

At TS JEWELS OFICIAL, we want you to be completely satisfied with your purchase.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, free from signs of wear, and in the same condition in which it was received, including the original packaging and accessories.

Items showing signs of wear, scratches, damage, alterations, or misuse may not be accepted for return.

How to Request a Return

To initiate a return, please contact our customer support team using the contact information available on our website.

Please include your order number and the reason for the return. If necessary, our team may request photos of the item before providing return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item received is defective, damaged, or incorrect, the customer is responsible for the cost of returning the order.

We strongly recommend using a tracked shipping service, as TS JEWELS OFICIAL is not responsible for returned packages that are lost during transit.

Where applicable law provides additional rights regarding return shipping costs, those rights will prevail. Under EU rules, consumers exercising their right of withdrawal within 14 days may generally be required to cover the cost of return shipping, provided they were informed of this before purchase.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where required by applicable consumer protection law, all legally mandated refund deadlines will be respected.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order details along with clear photos showing the issue.

If the claim is confirmed, TS JEWELS OFICIAL will provide an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable consumer protection laws.

EU consumer protection rules also provide remedies when products are defective or do not match their description or advertising.

Non-Returnable Items

Personalized, made-to-order, or engraved items generally cannot be returned due to change of mind, except in cases of defects or where otherwise required by applicable law.

Gift cards and items clearly marked as final sale may also be excluded from voluntary returns, subject to mandatory consumer rights.

Exchanges

If you would like a different item, size, or model, please contact our customer support team.

When an exchange is available, we will provide instructions for returning the original item.

The availability of replacement products cannot be guaranteed until the exchange has been processed.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel or modify it.

Consumer Rights

Nothing in this policy limits any mandatory rights you may have under the consumer protection laws applicable in your country.