Terms of service
TS JEWELS — TERMS OF SERVICE
Last Updated: August 30, 2026
Welcome to TS JEWELS.
These Terms of Service govern your access to and use of our website and your purchase of products from TS JEWELS.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.
1. Online Store Terms
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.
You may not use our website, products, or services for fraudulent, illegal, abusive, or unauthorized activities.
We reserve the right to refuse or cancel transactions when we reasonably suspect fraudulent activity, unauthorized payment activity, promotional abuse, or other unlawful or abusive conduct.
2. Products
TS JEWELS offers jewelry and accessories through our online store.
We make reasonable efforts to ensure that product images, descriptions, materials, sizes, colors, and features are presented as accurately as possible.
However, the appearance of colors and certain product details may vary slightly depending on lighting, photography, screen settings, device configuration, or other factors.
Product availability is subject to change without prior notice.
3. Product Materials and Descriptions
Information regarding materials, finishes, stones, coatings, dimensions, and other product characteristics will be provided on the applicable product page where relevant.
Customers are responsible for reviewing the product description and specifications carefully before placing an order.
Unless explicitly stated otherwise on the applicable product page, references to diamond appearance, rhinestone-set pieces, or similar terminology refer to the materials and characteristics specified in the individual product description and should not be interpreted as a claim that the product contains natural diamonds or precious gemstones.
4. Prices
All prices displayed on our website are shown in the currency indicated on the website or during checkout.
Prices, promotions, product availability, and other commercial conditions may change from time to time.
Any applicable shipping fees, taxes, duties, or other charges will be displayed or communicated during the checkout process where required.
For customers protected by applicable consumer protection laws, we provide the information required regarding prices and relevant costs before the purchase is completed.
5. Orders and Payment
By placing an order, you confirm that the information provided during checkout is accurate, complete, and up to date.
Orders are subject to payment authorization and acceptance by TS JEWELS.
We reserve the right to cancel or refuse an order for a legitimate reason, including:
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Suspected fraudulent activity;
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Payment authorization failure;
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Incorrect pricing caused by an obvious technical or system error;
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Product unavailability;
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Incorrect or incomplete customer information;
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Misuse of discount codes or promotional offers; or
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Other circumstances permitted by applicable law.
If payment for a canceled order has already been processed, the corresponding amount will be refunded using the applicable payment method, subject to the terms of the payment provider.
6. Promotions and Discount Codes
From time to time, TS JEWELS may offer discount codes, promotional campaigns, seasonal offers, or other special promotions.
Each promotion may be subject to specific terms and conditions, including its duration, eligible products, minimum purchase requirements, discount value, and any other conditions clearly stated on the website at the time of the offer.
Unless otherwise stated, promotional codes cannot be combined with other discounts or promotional offers.
Customers are responsible for reviewing the applicable conditions of each promotion before completing their purchase.
We reserve the right to modify, suspend, or terminate promotional campaigns in accordance with applicable law. Any changes will not affect orders that have already been validly completed under the applicable promotional conditions.
7. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery times are provided for guidance and may occasionally be affected by circumstances beyond our reasonable control, including carrier delays, customs procedures, public holidays, exceptionally high order volumes, weather conditions, or other unforeseen circumstances.
Tracking information may be provided once the order has been dispatched.
Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.
8. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Nothing in these Terms limits or excludes any mandatory consumer rights provided by applicable law.
Where applicable, consumers purchasing online within the European Union may have a statutory 14-day cooling-off period during which they may withdraw from an eligible online purchase, subject to applicable legal exceptions.
Any additional return or refund conditions provided by TS JEWELS will be clearly stated in our Return & Refund Policy.
9. Damaged or Defective Products
Customers should inspect their products upon delivery.
If an item arrives damaged, defective, or substantially different from what was ordered, please contact our customer support team as soon as possible at:
Please include your order number and, where applicable, clear photographs showing the issue.
Where mandatory consumer protection laws apply, customers retain all applicable legal remedies concerning defective products or products that do not correspond to their description.
10. Jewelry Care
Jewelry may naturally change in appearance over time depending on use, storage, exposure to moisture, chemicals, perfumes, cosmetics, sweat, salt water, chlorine, and other environmental factors.
Customers should follow the care instructions provided with the product or published on our website.
Normal wear and tear, accidental damage, improper use, or failure to follow recommended care instructions are distinguished from manufacturing defects, always subject to applicable consumer protection laws.
11. Intellectual Property
All content on the TS JEWELS website, including our brand name, logos, graphics, photographs, product descriptions, website design, promotional materials, text, and other original content, may be protected by intellectual property laws.
Unauthorized reproduction, distribution, modification, commercial exploitation, copying, or use of protected TS JEWELS content is prohibited except where expressly permitted by law.
Nothing in these Terms grants any customer a license or right to use the TS JEWELS name, logo, trademarks, photographs, or other protected materials without prior authorization.
12. Third-Party Services
Our website may use third-party providers to support services such as payment processing, website hosting, analytics, customer communication, shipping, fraud prevention, and other business operations.
These third-party providers may operate under their own terms and privacy policies.
Where permitted by applicable law, TS JEWELS is not responsible for services provided independently by third parties beyond the responsibilities imposed on us by applicable law.
13. Website Availability
We aim to keep our website accessible, secure, and functioning properly.
However, access may occasionally be interrupted or temporarily unavailable due to maintenance, technical issues, updates, security measures, hosting issues, or circumstances beyond our reasonable control.
We may modify, update, suspend, or discontinue parts of the website when reasonably necessary.
14. Errors and Inaccuracies
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or other information.
Where permitted by law, we reserve the right to correct genuine errors, update inaccurate information, and make necessary changes to website content.
Nothing in this section limits or excludes rights arising from a completed purchase where applicable consumer protection laws provide otherwise.
15. Limitation of Liability
To the maximum extent permitted by applicable law, TS JEWELS will not be responsible for indirect, unforeseeable, or unrelated losses arising from the use of our website or from a breach of our obligations.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer protections or statutory rights applicable to customers.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how TS JEWELS collects, uses, stores, and protects personal information.
For privacy-related questions, please contact:
17. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our website, services, business practices, legal requirements, or other applicable requirements.
The most recent version will be published on this page together with the relevant updated date.
Changes to these Terms will not retroactively remove or restrict mandatory consumer rights relating to purchases that have already been completed.
18. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the relationship between TS JEWELS and the customer.
Nothing in these Terms is intended to deprive consumers of mandatory protections or rights granted by the laws applicable in their country of residence where such protections cannot legally be waived.
Where mandatory consumer protection laws apply, those rights remain fully unaffected by these Terms.
19. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue in full force and effect to the extent permitted by law.
20. Contact Information
For questions regarding these Terms of Service, your order, shipping, returns, or our services, please contact us:
TS JEWELS
Customer Support
Email: support@tsjewels.co.uk
We are committed to providing our customers with a secure, transparent, and reliable shopping experience.
